Terms & Conditions
Terms & Conditions
Iron Bear Clothing Ltd – Terms & Conditions
These terms and conditions explain how we supply our products to you. Please read them carefully before placing an order with Iron Bear Clothing Ltd.
By shopping with us, you’re agreeing to these terms. If anything doesn’t look right or you have any questions, get in touch. These terms may be updated from time to time, and the version published at the point of your purchase will apply. If you’re shopping in one of our physical stores, please also refer to Section 14 for specific in-store terms.
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1. Who We Are and How to Contact Us
1.1 Who we are:
We’re Iron Bear Clothing Ltd, a company registered in England. Our head office is located in Taunton, Somerset.
1.2 How to contact us:
The best way to reach us is via our website at ironbearclothing.com
1.3 How we’ll contact you:
We’ll use the email address you provide at checkout for all order-related communication.
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2. Placing an Order
2.1 How to order:
You can place orders through our website or app. Add items to your cart and complete the checkout process by entering your delivery, billing, and contact details. Please review your order carefully before confirming.
2.2 When your order is accepted:
Once your order is placed, you’ll receive a confirmation email. A contract is only formed once we send a dispatch confirmation email.
2.3 Order requirements:
You must be at least 18 years old and authorised to use the chosen payment method. If under 18, a parent or guardian must assist you.
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3. When We Might Cancel Your Order
3.1 If we can’t fulfil your order:
If an item is out of stock, priced incorrectly, or if there’s a problem with the details you provided, we’ll let you know and won’t charge you.
3.2 Unusual or suspicious activity:
Our products are for personal use only. We may cancel any order that seems intended for resale or misuse.
3.3 Suspension of supply:
We may temporarily suspend supply to fix technical issues, update products to comply with regulations, or make minor adjustments.
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4. Our Products
4.1 What we sell:
We offer activewear, gym apparel, and related accessories.
4.2 Product images:
Images on our site and app are for illustrative purposes. While we aim for accuracy, actual colours may vary depending on your screen settings.
4.3 Gift cards:
Gift cards can be purchased online or in-store and:
Are valid for 12 months from purchase.
Are digital when purchased online.
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Cannot be exchanged for cash or used to buy other gift cards.
Will not be replaced if lost or stolen.
Can be checked via our website.
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5. Delivery
5.1 Where we ship:
We are currently only shipping within the UK
5.2 Delivery charges:
Shipping fees are outlined on our delivery page.
5.3 Customs & duties:
When Iron Bear Clothing Ltd start to ship to international countries, international customers are responsible for any applicable customs fees or taxes.
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5.4 Estimated delivery times:
Delivery times depend on your chosen method and current demand. Delays may occur during peak periods.
5.5 External delays:
If external events delay your delivery, we’ll notify you. You can cancel the order if the delay is substantial.
5.6 Missed deliveries:
If you’re unavailable during delivery, follow the courier’s instructions to reschedule or collect your parcel.
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6. Your Right to Cancel
6.1 Faulty or misdescribed items:
If an item is faulty or not as described, you can return it for free within 30 days (UK only), unless otherwise stated.
6.2 Reasons you can cancel:
You’re entitled to cancel your order if:
We change the product or these terms and you disagree.
We misprice or misdescribe a product.
Delivery is significantly delayed.
We suspend supply for over four weeks.
We breach our contract with you.
6.3 Changed your mind?
We offer a 14-day change-of-mind return window (unless otherwise stated). You may need to cover return costs. Products excluded from return include:
Underwear, bottles, and shakers.
Opened hygiene-sealed products (like socks).
Personalised or made-to-order items.
Used or worn products.
Items returned without all components.
6.4 Other cases:
If you simply want to cancel an unshipped order, let us know.
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7. Returns & Refunds
You have 14 days from the date of delivery to return your item(s) for a refund or exchange, provided they meet the following conditions:
Items must be unused, unwashed, and in original condition (including tags and packaging).
Proof of purchase (order number or confirmation email) is required.
Returns must be sent back to our return address (below) within 14 days of your return request being approved.
7.1 To initiate a return, please contact us at:
sebastian@ironbearclothing.com to return an item or end a contract, contact us with your name, email, delivery address, and order number.
Once approved, we will provide return instructions.
Exchanges
If you ordered the wrong size or want to swap for another product, let us know in your return request. Exchanges are subject to stock availability.
Non-Returnable Items:
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Underwear, bottles, and shakers.
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Personalised or made-to-order items.
Used or worn products.
Items returned without all components.
Gift cards
Final sale/clearance items
Underwear or items with opened hygiene sealed products
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7.2 Once we receive your return and inspect the item(s), we’ll notify you of approval. Refunds will be processed to your original payment method within 5–10 working days, depending on your bank.
Please note:
Original shipping costs are non-refundable.
You are responsible for return postage unless the item is faulty or incorrect.
Damaged or Faulty Items
If you receive a faulty or incorrect item, please contact us within 7 days of delivery with your order number and a photo of the issue. We’ll replace or refund as needed.
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8. Our Right to Cancel
8.1 We may cancel the contract if you:
Don’t provide the necessary delivery details.
Fail to receive the delivery.
8.2 Refunds:
If we cancel the contract, we’ll refund any amounts paid for items not supplied.
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9. Prices & Payment
9.1 Product pricing:
Prices include VAT and are shown at checkout or on product pages.
9.2 VAT changes:
If VAT changes between order and dispatch, we’ll adjust your price unless you’ve already paid.
9.3 Price updates:
We may change product prices anytime, but the price you pay is the one shown at checkout when you ordered.
9.4 Pricing errors:
If we spot a clear pricing error before dispatch, we may cancel your order and refund you.
9.5 Payment methods:
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Klarna (subject to Klarna’s terms).
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10. Discount Codes
10.1 General terms:
Promo codes are valid for a limited time, cannot be combined, and may exclude sale items and gift cards.
10.2 Limitations:
Only one code per order.
Not valid for delivery costs.
Non-transferable and not redeemable for cash.
If a qualifying spend condition is no longer met after returns, we may adjust your refund accordingly.
We reserve the right to cancel or adjust codes at any time.
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11. Our Responsibility to You
11.1 Foreseeable losses:
We’re liable for foreseeable losses caused by us not fulfilling the contract with reasonable care.
11.2 Legal rights:
We do not limit liability where it would be illegal to do so, such as for injury or fraud.
12. Personal Information
12.1 How we use your data:
We use your personal details (such as name, email, address, and payment info) to process your order, deliver your items, and provide support.
12.2 Privacy matters:
Your data is protected under our [Privacy Policy] (insert link). We don’t sell your information and only share it with trusted service providers essential for processing your order (like couriers or payment partners).
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13. Other Important Terms
13.1 Transfer of rights:
You can’t transfer your rights under these terms to another person without our permission. We may transfer our rights to another business, but we’ll always let you know.
13.2 If parts of this contract are found invalid:
If any part of these terms is found to be unlawful or unenforceable, the rest will remain in effect.
13.3 Delays in enforcement:
If we don’t immediately enforce our rights under this contract, it doesn’t mean we’ve waived them.
13.4 Governing law:
These terms are governed by English law. Any disputes will be handled by the courts of England and Wales.
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14. Promotions & Competitions
14.1 Promo terms:
Any giveaways, competitions, or limited-time promotions will have separate terms posted on our site, social media, or email. Please read those carefully before entering.
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15. Questions or Feedback?
If you have any questions about these terms, your order, or Iron Bear Clothing in general, reach out via:
Email: sebastian@ironbearclothing.com
Website: ironbearclothing.com
Social Media: @ironbear_clothing on all platforms
We’re here to help.
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Iron Bear Clothing Ltd – Built to Move. Designed to Last.
'Embrace the strength within'
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